You can manage your Fapshi account directly from your Dashboard. Account-related questions, such as resetting a password, gaining access to a locked-out account, and activating your account, can be found below and in the Account section of the Fapshi Docs.
If our system flags your account and your account is suspended or blocked, be assured that it's not a mistake and we must take the necessary time to do thorough review to come up with the best decision (for you, us, and your clients)
However, here's what you should do:
3. Wait for review: Our compliance team will assess the information and respond within a few business days.
Providing accurate, honest, and complete details increases the chances of your account being restored.
Fapshi maintains a strict commitment to platform integrity, and we have a zero-tolerance policy for fraudulent behavior. We will continue to take all necessary steps to protect the safety and trust of our community.
We also reserve the right to pursue any legal actions as we see fit. So, to avoid any such scenarios, DO NOT USE FAPSHI FOR FRAUDULENT ACTIVITIES. Visit our terms and conditions here to know the kind of activities that are considered illegal.
If you ever notice suspicious activity or need clarification on our policies, please don’t hesitate to reach out to us via compliance@fapshi.com.
To receive payouts via a bank account, you must set your bank details on your dashboard.
To add a bank account
To get your Live credentials (apiuser, apikey), you need to create a service in your Fapshi dashboard. Here’s how:
fapshi.com itself).apiuser and apikey for that service will be displayed. Copy these carefully. They are sensitive, especially the apikey. ⚠️ Note: In Live mode, the payout/disbursement function may be off by default. You might need to contact Fapshi support to activate it once you’ve tested in the sandbox and are ready.
If you’ve forgotten your PIN or suspect someone else knows it, you can request to reset it securely through our support system.
Step 1: Go to the Fapshi support page
Step 2: Choose the subject: "Change my pin"
Step 3: In the message, provide:
How to get your support PIN:
Click the user icon (at the top-right of your dashboard) and copy the Support PIN shown.
Once support approves your request, follow the same steps in How to set your PIN to create a new one.
Go to Settings → Forgot your Fapshi PIN?
Follow the prompts to submit a reset request.
Never share your PIN with anyone.
Even Fapshi staff will never ask for your PIN.
Anyone with your PIN can access your funds.
If you no longer wish to use your Fapshi account, you have the option to permanently delete it. Deleting your account will erase your personal data from our system. However, for compliance and audit purposes, we retain essential transaction data.
⚠️ Important: You will not be able to create a new Fapshi account with the same email or username for at least 30 days after deletion.
Your account will be permanently deleted.
If you're unable to use the app or prefer manual deletion, follow these steps:
Step 1: Contact our Sales Support
Step 2: In your message, include:
Our team will verify your identity and confirm the deletion.
When your account is deleted, we remove all your personal information, including:
However, we will retain your transaction records and email address. This is necessary for security, accountability, analytics, and resolving potential disputes from previous transactions.
Yes — but not immediately.
You will need to wait 30 days before creating a new account with the .
Your Fapshi PIN is a 5-digit code used to authorise any money leaving your account, including:
You must set your PIN before using these features.
Step 1: Log into your Fapshi dashboard
Step 2: Click the Create button in the top-right corner and choose:
“A pin (transfers and payouts)”
Step 3: Enter your 5-digit PIN and click Submit
Step 1: Open the Fapshi mobile app
Step 2: Go to Settings → Security → Set PIN
Step 3: Enter your 5-digit PIN and confirm
Never share your PIN with anyone — not even a Fapshi team member.
Your PIN protects your money. If someone has it, they can drain your account.
Fapshi will never ask for your PIN.
If you forget your PIN, check the Forgot PIN Guide to change it.
Contact us anytime at support@fapshi.com.