Help & Support
If you no longer wish to use your Fapshi account, you have the option to permanently delete it. Deleting your account will erase your personal data from our system. However, for compliance and audit purposes, we retain essential transaction data.
⚠️ Important: You will not be able to create a new Fapshi account with the same email or username for at least 30 days after deletion.
🗑️ How to Delete Your Account via the Mobile App
- Open the Fapshi mobile app
- Tap the Profile icon → Go to Settings → Select Security
- Scroll down and tap Delete Account
- Enter your password to confirm
Your account will be permanently deleted.
📨 Request Account Deletion Manually
If you're unable to use the app or prefer manual deletion, follow these steps:
Step 1: Contact our Sales Support
Step 2: In your message, include:
- The email address linked to your account
- Your Support PIN (found by clicking the user icon in your dashboard)
- A short description of your request
Our team will verify your identity and confirm the deletion.
🔐 What Data Is Deleted?
When your account is deleted, we remove all your personal information, including:
- Full name
- Username
- Phone number
- Address
However, we will retain your transaction records and email address. This is necessary for security, accountability, analytics, and resolving potential disputes from previous transactions.
🔁 Can I Create a New Account?
Yes — but not immediately.
You will need to wait 30 days before creating a new account with the same email or username.
🙋 Need Help?
Contact us anytime at support@fapshi.com.